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Checklist

Some of the elements your firm needs to consider prior to either leveraging or building your IT or Operations infrastructure for its Canadian launch:

Table 6.1: Key Elements and Cross-border Checklist

Discovery: Service-related requirements

Localization

Communications

Currency management

Shipping

Back-orders

Review of Items

Key Elements

Cross-border Emphasis Required

Discovery: Operations and systems-related requirements

  • Order management

  • Web platform

  • Payment methods

  • Landed costs

  • International check-out capability

  • Returns handling

  • Inventory management

  • International logistics/shipping

Operations Planning

  • Upgrade existing technology infrastruc- ture to support business from outside Canada

  • Whether to use outside resources to support Canadian business

  • Whether to build out Canadian operating capability

  • Developing hybrid solutions

Visa e-commerce cross-border handbook for U.S. retailers

Copyright 2010 Visa. All rights reserved.

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