X hits on this document

73 views

0 shares

0 downloads

0 comments

6 / 20

Dealing with the  Emotional Dimension of Conflict

First and foremost, remember that the emotions have priority over any issue

Treat the other person with respect (facial expressions, empathic listening, tone of voice, words and emphasis)

Listen until you experience the other side (remember our empathic listening exercise?)

State your views, needs and feelings clearly and concisely

Document info
Document views73
Page views73
Page last viewedTue Jan 24 03:07:27 UTC 2017
Pages20
Paragraphs180
Words880

Comments