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(Student A)

B. Car Rental

I’d like a Renault/ an automatic/budget car.

Is it unlimited mileage?

Does that include insurance? Is there a collision damage waiver?

Can I drop the car off in another town?

What time do I have to return it? With a full tank (of petrol)?

Here’s my driving licence and passport/identity card.

C. Checking into a hotel

Good evening. My name’s Smith. You should have a booking in my name.

Here’s the fax you sent in/as confirmation.

I reserved a double room with en suite bathroom.

How much is the room?

Does that include breakfast?

I’d like to stay an extra night. Is that possible?

7.

Discussion – Difficult Situations!

a.

Have you ever had to deal with a difficult situation when travelling? Tell your partner about it and what you did.

b.

Discuss these problems, what action you would take in each situation, who you would speak to and what you would say (or you could act out the situation).

1.

You arrive in good time at the airport but discover you have lost your ticket. The ticket clerk says your name is not on the computer.

2.

You find that the travel agent has entered the wrong time on you travel itinerary and you have missed your flight. Your host is meeting you at the other end.

3.

You arrive at Melbourne airport, Australia, for a one-week visit. The immigration officer tells you that you may not enter the country because your vaccination certificate is not valid.

4.

You arrive at JFK airport in New York but the immigration will not let you in because you do not have a biometric passport.

5.

You are departing from an airport abroad when a security guard who clearly thinks you are suspicious stops you and asks you the following questions:

‘What has been the purpose of your visit?’

‘Where have you been staying?’

‘Who have you been in contact with?’

‘Who packed your case?’

‘Before you open your case, please tell me exactly what’s in it.’

6.

You want to get home before the weekend. The only flight tonight is with an airline whose reputation is not very good. Your favourite airline has no flight until tomorrow.

7.

You are driving a rented car down a country road in an English-speaking country. You get a flat tyre. You open the boot to find no spare tyre. In the distance, a car is approaching …

8.

You stop to fill up your rented car with petrol. 200 yards down the road, you realise you’ve filled it with diesel instead of 4-star!

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