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  • By not consuming alcohol, smoking or taking any form of non-prescribed medication or drugs whilst on the surgery premises.

  • By understanding that if you display any aggressive, threatening or violent behaviour towards any member of staff employed by the practice or put any staff or members of the public in fear of their own safety, you will be removed from the practice list and the matter will be referred to the police.

  • By calling the doctor (out of hours) only in an emergency and not for routine treatment, appointments or prescriptions.

You can help us by letting us know when you are not happy with the services we provide or if you have useful comments about how they can be improved. A suggestion box is available in reception for your contributions to improving our service.

ZERO TOLERANCE

We fully accept that when people are unwell and possibly anxious they may well be more short tempered than usual. However, there is no reason why our dedicated and loyal staff should tolerate unprovoked blatant rudeness, aggression and unreasonable demands. This policy is designed to protect the GPs and the staff at Pendre Surgery from the small minority of patients who are constantly rude, aggressive and demanding. We will have no hesitation in removing from our list patients who cannot demonstrate good manners and reasonable behaviour to our employees.

EqUALITY MISSION STATEMENT

The practice is committed to ensuring that all our patients and staff are protected from unlawful discrimination.

Direct discrimination occurs where someone is treated less favourably and put at a disadvantage on discriminatory grounds in relation to his or her treatment. Direct discrimination may even occur unintentionally.

No patient will receive less favourable treatment on the grounds of sex, race, colour, religion, religious or philosophical belief, nationality, age, ethnic origin, marital status, civil partnership, disability, sexual orientation or gender re-assignment.

No member of the practice’s staff - GP, nurse, administration or reception staff will receive less favourable treatment from patients on the grounds of sex, race, colour, religion, religious or philosophical belief, nationality, age, ethnic origin, marital status, civil partnership, disability, sexual orientation or gender re-assignment.

Any patient or employee who believes he or she may have been unfairly discriminated against is encouraged to use our Equality Policy.

Any patient who conducts himself or herself in a discriminatory manner (whether on the grounds of sex, race, colour, religion, religious or philosophical belief, nationality, age, ethnic origin, marital status, civil partnership, disability, sexual orientation or gender re-assignment) towards another patient or member of staff will be guilty of gross misconduct and will be dealt with according to our Equality Policy.

Any member of staff who conducts himself or herself in a discriminatory manner (whether on the grounds of sex, race, colour, religion, religious or philosophical belief, nationality, age, ethnic origin, marital status, civil partnership, disability, sexual orientation or gender re-assignment) towards a patient or member of staff will be guilty of gross misconduct and will be subject to the Practice Disciplinary Procedure.

FREEDOM OF INFORMATION – PUBLICATION SCHEME

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception.

For the latest information click to: www.pendresurgery.co.uk

PRIMARY MEDICAL SERVICES

Details of primary medical services in this area may be obtained from Betsi Cadwaladr University Health Board, Preswylfa, Hendy Road, Mold, Flintshire CH7 1PZ, telephone number 01352 700227.

YOUR TEETH

CHILDREN

The first teeth usually begin to come through between the ages of six months and one year. By the age of two and a half to three, all the first 20 teeth will have come through. The first permanent teeth start to come through at about six years and have to last the rest of your life. These may be new teeth at the front, replacing those 'wobbly' ones which fell out, or the first of the large molars coming through at the back. The most important thing you can do to help your child's teeth is to give them a healthy diet. Sugar decays teeth, and it's not just the amount of sugar but the frequency of which it is in contact with the teeth that's important. Never give your baby sweetened drinks in a bottle or dummy to suck, savoury snacks and fruit are much better. Start brushing your baby's teeth from an early age, to make it a habit from the start. Use fluoridated toothpaste for stronger teeth. Visit your dentist regularly every six months and get your child used to going with you.

Between the ages of 12-16 is an important time to have checks, not only for the health of the teeth, but also their position when orthodontic treatment (braces etc) may be required.

ADULTS

Wisdom teeth usually start to erupt between the ages of 18-25 and may need attention.

Gum Disease - There are more teeth lost through gum disease than decay, which is why careful brushing, descaling and regular checks with your dentist every six months are important. For the elderly with dentures, it is important to continue to see your dentist, who will look for disease of the gums and soft tissues in the mouth, as ulcers and tumours can grow painlessly without being noticed.

FEES

You should not be deterred from regular checks because of cost. An inspection by your dentist is inexpensive and likely to prevent more costly restorative work at a later date through neglect. The following groups do not pay at all: children under 16, under 19 and in full-time education, during pregnancy and in the year following delivery. Also certain categories of low income - ask your dentist for details. No one pays for repairs to dentures.

EMERGENCY DENTAL TREATMENT

Dentists are only obliged to see emergencies if the patient is registered with them. If you require emergency treatment and are not registered with a dentist, please telephone NHS Direct on 08456 010128 who will triage your call and who can direct you to the community dental service. An emergency dental clinic is held at Deeside Community Hospital. These clinics start at 9.30am and patients can be seen on a sit-and-wait basis. This service is limited to 12 patients per clinic.

For the latest information click to: www.pendresurgery.co.uk

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