A clear vision of quality eyecare
For over 100 years the practice which is now Smith Family Opticians has been a reassuringly familiar sight in Mold, offering independent optometry services to generations of local people. With the business already over a century old, the current owners John Smith and his family are relative newcomers. "We have only been here for 35 years," laughed John, whose wife and two of his children also work in the practice. The premises have changed over time, but the personal service remains the same. "We are proud to remain independent," said John. "We take time to get to know our patients and provide them with the type of service that we ourselves would expect to receive. It also means that we are not tied to any one product or supplier. What people get from us is an honest service where we make sure that they get the right product for their particular circumstances." This begins with a thorough eye examination (NHS or private). "We offer a comprehensive eye examination, using the latest equipment, including retinal photography which produces a very clear electronic picture of the back of the eye," said John. Smith Family Opticians are the only optometrists in Mold to offer enhanced eye examinations under the Wales Eyecare Initiative on a daily basis. "We have four accredited optometrists who, under the scheme, provide examinations with particular emphasis on investigating signs and symptoms which appear to be related to the health of the eyes. We are also able to assess for and supply low vision aids under the Wales Eyecare Scheme," added John. With a complete contact lens service, a comprehensive low vision service and a range of lenses and frames to suit every pocket, from budget to the latest designer names, Smith Family Opticians offer a complete optometry service. For more information, please telephone (01352) 753560 or 704334.
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Monday Tuesday Wednesday Thursday Friday
am - 12.45pm
am - 12.45pm
am - 12.40pm
am - 12.40pm
am - 12.45pm
3.00 - 6.15pm 3.00 - 6.15pm 3.00 - 5.50pm 3.00 - 5.50pm 3.00 - 6.15pm
For patients attending appointments before 9.00am and after 6.00pm on Monday, Tuesday, Wednesday and Friday and appointments after 12 noon on a Thursday, reception is accessed via the side doors.
Each doctor has one day off during the working week. This is based on a rota system and will change accordingly.
Please note that your telephone calls will be greeted with an answer machine message when the surgery is closed. A telephone contact number will be given for any strictly urgent enquiries that cannot wait until the surgery re-opens.
The practice operates a nurse-run telephone triage service. If you have a problem that cannot wait, then telephone the appointment receptionists. If no "on the day" appointments are left, the receptionist will take your details and ask the triage nurse to telephone you back. The nurse will discuss your problem and offer the most appropriate course of action. Please make your initial telephone call as soon as possible after 9.00am.
If you would like advice from the doctor or the practice nurse on a routine matter, please phone in the morning if possible and make a request to the receptionists if you wish to speak to a doctor or the nurse. If you wish to speak to a nurse, or if the matter is urgent, please use the nurse triage system (see above Urgent Appointments).
If you are unable to come to the surgery please phone before 10.30am. This enables the doctors to plan their visits. Home visits are for those who are housebound or are too ill to attend surgery.
HOME VISITS SHOULD BE RESERVED FOR THOSE WHO ARE TOO ILL TO ATTEND THE SURGERY. HOME VISITS ARE EXTREMELY TIME-CONSUMING. THE FORMER NORTH WALES HEALTH AUTHORITY HAS APPROVED THE FOLLOWING GUIDELINES FOR HOME VISITS AND THE PRACTICE, BY AND LARGE, WILL FOLLOW THESE:
GP VISIT RECOMMENDED
THE TERMINALLY ILL
THE TRULY BEDBOUND PATIENT
GP VISIT MAY BE USEFUL
SEVERE SHORTAGE OF BREATH
IT MUST BE UNDERSTOOD THAT IF A GP IS ABOUT TO EMBARK ON A BOOKED SURGERY AND IS TOLD THAT ONE OF HIS/HER PATIENTS IS SUFFERING FROM SYMPTOMS SUGGESTING A HEART ATTACK, THE SENSIBLE APPROACH MAY WELL BE TO CALL AN EMERGENCY PARAMEDICAL AMBULANCE RATHER THAN ATTENDING.
For the latest information click to: www.pendresurgery.co.uk