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GP VISIT IS NOT USUAL In most of these cases, to visit would not be an appropriate use of a GP's time:

  • Common symptoms of childhood: fevers, cold, cough, earache, headache, diarrhoea/ vomiting and most cases of abdominal pain. These patients are usually well enough to travel by car. It is not necessarily harmful to take a child with a fever outside. These children may not be fit enough to travel by bus or to walk but car transport is available from friends, relatives or a taxi firm. It is not a doctor's job to arrange such transport.

  • Adults with common problems such as cough, sore throat, influenza, back pain and abdominal pain.

  • Common problems in the elderly, such as poor mobility, joint pain and general malaise, would also be best treated by consultation at a doctor's premises.

URGENT VISITS

Please phone (01352) 759163 both day and night.

OUT OF HOURS

There is always a doctor on call. For the out-of-hours emergency service telephone 759163 for the telephone number of the duty doctor, which is given as a recorded message. Please listen to the message carefully as on some occasions there may be more than one number. IN EXTREME CASES TELEPHONE 999 FOR AN AMBULANCE IF THERE WILL BE A DELAY IN GETTING A DOCTOR. North Wales Out-of-Hours Service can be contacted on 0300 123 5566.

PRACTICE TRAINING AFTERNOONS

Please note that the surgery will be closed from 1.00 until 5.00pm on one Wednesday of each month for staff training. Posters will be displayed on the main doors two weeks in advance of closure date. If you urgently require a GP during this time please telephone the normal surgery number and you will be given the emergency number on the answer machine.

OTHER SERVICES

Antenatal clinics are held weekly in association with the community midwives. Cervical smears are undertaken by the practice nurses.

CHAPERONE POLICY

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, ie a trained member of staff. Wherever possible we would ask you to make this request at the time of booking the appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However, occasionally it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

For the latest information click to: www.pendresurgery.co.uk

FURTHER INFORMATION

CERTIFICATES

For any illness lasting seven days or less patients should obtain form SC2 (self certificate) from his or her employer. Medical certificates requested from a doctor for the first seven days of an illness are provided on a private basis only, for which a charge is made by the practice. Medical certificates for an illness lasting longer than seven days are provided free of charge from your GP.

CERVICAL SMEARS

We recommend that all women up to the age of 65 should have a regular smear test taken (at least every three years). You will be recalled for this - please make an appointment with the practice nurse and ensure you attend.

CHILDREN UNDER 16

Children under 16 must be accompanied by their parent or guardian. If they attend alone they will only be seen in exceptional circumstances.

ACCESS TO MEDICAL INFORMATION FOR PARENTS OF CHILDREN 16 YEARS AND OVER AND FOR HUSBANDS/WIVES/PARTNERS ETC

Please note: from the age of 16, it is law that we cannot give out test results or any other medical information to parents unless the patient has signed a form giving permission to do so. This law also applies to husbands and wives etc. A form can be obtained from one of the receptionists.

CHILDREN AND ADULTS’ IMMUNISATIONS

AGE

WHAT VACCINE IS GIVEN

HOW IT IS GIVEN

2 months old

Polio, Diphtheria, Tetanus, Whooping Cough, Hib Pneumococcal Conjugate (PCV) Rotavirus

Given in 1 injection 1 injection 1 oral application

3 months old

Polio, Diphtheria, Tetanus, Whooping Cough, Hib Meningitis C Rotavirus

1 injection 1 injection 1 oral application

4 months old

Polio, Diphtheria, Tetanus, Whooping Cough, Hib Pneumococcal injection

1 injection 1 injection

Between 12 & 13 months

Hib Meningitis/Meningitis C booster Measles,Mumps,Rubella Pneumococcal booster injection

1 injection 1 injection 1 injection

2 years to 4 years

Influenza (fluenze nasal spray)

Nasal spray or injection if spray contra-indicated Given annually

Stay in touch with our website: www.pendresurgery.co.uk

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