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We operate a non-smoking policy on the premises.


There is a car park in front of the building and suitable disabled access to the front of the building.


The area served by the practice includes Mold, Gwernymynydd, Cadole, Maeshafn, Gwernaffield Pantymwyn, Cilcain, Rhydymwyn, Sychdyn and Nercwys.


Repeat prescriptions may be obtained by:

  • Handing in the computer-issued slip.

  • Posting the request, including a stamped addressed envelope.

  • If you have an arrangement with a local chemist you can order your prescription as listed

above and your medication can then be collected directly from the chemist.

Prescriptions should be ordered with AT LEAST 48 WORKING HOURS’ NOTICE. We do not accept telephone requests for repeat prescriptions.

Your medication requirements will be regularly reviewed.


If you have been asked by the doctor to take a specimen to Mold Community Hospital, please ensure this is handed in before 12 noon so that it can be forwarded to the Wrexham Maelor Hospital for testing. Blood is not taken at Pendre Surgery. If blood is required to be taken you will be given a form from your doctor and asked to take this to Casualty at Mold Community Hospital where they will arrange for this to be forwarded to the Wrexham Maelor Hospital for testing.


Telephone the surgery after 2.00pm to enquire about the results of the tests. The doctor or nurse will advise you how long you will need to wait before telephoning for your results. Cervical smears will take approximately six weeks.


This should be given every 10 years. If you are uncertain, please contact the receptionist at the surgery.


The practice will carry out this service. Please contact us over two months before travelling so that the vaccination plan can be worked out. Some travel vaccinations attract a fee from the patient. Failure to contact the surgery well in advance may result in patients having to travel to Chester to have vaccines on a private basis. For further details contact the receptionist.

For the latest information click to: www.pendresurgery.co.uk


The practice makes every effort to provide a high standard of patient care and is continually looking for ways to improve patient services. We have listed below standards of service that you can expect from this practice. In return we ask you to co-operate with us by treating staff courteously.

STANDARDS OF CARE As an NHS patient registered with our practice you are entitled to:

  • Courtesy and respect from the staff.

  • Privacy and confidentiality when speaking to any member of staff.

  • A health service that is sympathetic and responsive to your individual needs within the resources available.

  • Be given an appointment the same day if you need to see the doctor urgently or as soon as possible.

  • A clear explanation of any treatment proposed for you by our practice team.

  • Expect your medicines to be reviewed regularly if you are receiving repeat prescriptions.

  • Be referred to a Consultant, acceptable to you, when your GP thinks it is necessary and to be referred for a second opinion if both you and your family doctor agree that this is desirable.

  • Have access to your health records, as allowed by the Data Protection Act. Please write to the practice manager if you would like to see these or have copies made. There may be a small charge for this service.

  • Have your telephone enquiries answered promptly and dealt with efficiently.

  • Be informed of test, x-ray and outpatients results upon request after 2.00pm.

  • We will attempt to accommodate all appointment requests from patients.

In addition:

  • Registered patients aged 16-74 who have not been seen for three years may request a consultation.

  • Registered patients aged over 75 years who have not been seen in the previous 12 months may request a consultation. If you are unable to attend the surgery for this consultation because of your medical condition, a home visit may be arranged.

  • The practice will only restrict or withdraw your rights to care in exceptional circumstances when you have failed to behave in a way which is deemed unacceptable.


  • By treating all our staff, fellow patients, carers and visitors to the practice politely and with respect at all times.

  • By giving the doctor all the relevant information about your condition and past medical history.

  • By letting us know when you move address or change telephone number - we need to keep our records up to date.

  • By keeping appointments or giving as much notice as possible if you have to cancel.

  • By using your appointment for one person only.

  • By not expecting a prescription every time you see the doctor - implementing our advice can be far more effective than drugs.

  • By giving 48 hours' notice before collecting repeat prescriptions.

  • By remembering if you need a home visit to make your request before 10.30am.

Stay in touch with our website: www.pendresurgery.co.uk

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