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Hotel Operations Management, 2nd ed.©2007 Pearson Education

Hayes/NinemeierPearson Prentice Hall

Upper Saddle River, NJ 07458

Chemical handling

Cleaning procedures

Correct lifting techniques

Properly entering guest rooms

Contending with guest rooms containing:

Firearms / uncaged animals / individuals perceived as    threatening / ill or unconscious guests / drugs and drug    paraphernalia / blood and potential blood-borne pathogens

Guest service

Guest room security

Lost and found procedures

Areas of training concern:

Managing Housekeeping: Safety (cont.)

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