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Hotel Operations Management, 2nd ed.©2007 Pearson Education

Hayes/NinemeierPearson Prentice Hall

Upper Saddle River, NJ 07458

Inexperienced executive housekeeper relies exclusively on minutes per room

Total # of minutes worked by room attendants / Total # of guest rooms     cleaned = Minutes per room

Experienced executive housekeeper relies on both minutes per room and knowledge of guests and sales patterns

Size of guest rooms / amenities in rooms / actual number of rooms to be cleaned / amount, if any, of deep cleaning

Scheduling the number of room attendants depends on:

How to establish room attendant schedules:

Managing Housekeeping: Employee Scheduling

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