X hits on this document

38 views

0 shares

0 downloads

0 comments

14 / 20

Hotel Operations Management, 2nd ed.©2007 Pearson Education

Hayes/NinemeierPearson Prentice Hall

Upper Saddle River, NJ 07458

Hotel must safeguard mislaid property until rightful owner returns

Hotel must hold lost property until rightful owner claims it

Hotel not required to find abandoned property’s owner

Property left behind in room or found in lobby to be treated as mislaid or lost

Establish how long any mislaid/lost property to be held before disposing it

Three types of unclaimed property:

Managing Housekeeping: Lost and Found

Law and/or policy requirements:

Owner has intentionally left item(s) behind

Abandoned Property

Owner has unintentionally left item(s) behind, then forgotten them

Lost Property

Owner has unintentionally left item(s) behind

Mislaid Property

Document info
Document views38
Page views38
Page last viewedSun Dec 04 20:41:06 UTC 2016
Pages20
Paragraphs261
Words1615

Comments