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Hotel Operations Management, 2nd ed.©2007 Pearson Education

Hayes/NinemeierPearson Prentice Hall

Upper Saddle River, NJ 07458

Effective guest room cleaning is heart of housekeeping

department

Determines long-term success or failure of property

Sleeping area: The first part seen by guest when entering room

Bathroom area: Closely inspected by guests for cleanliness

Forms basis for a guest’s initial impression of property

Public Space Cleaning

Guest Room Cleaning

Facility Care and Cleaning

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