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Hotel Operations Management, 2nd ed.©2007 Pearson Education

Hayes/NinemeierPearson Prentice Hall

Upper Saddle River, NJ 07458

GMs should know what to look for when inspecting the hotel

GMs must inspect public space, guest room, and laundry

operation areas regularly

GMs should not evaluate effectiveness of their

housekeeping departments based only on lower costs per

occupied room or fewer minutes per room cleaning

(these factors are not always better!)

GMs’ roles in facility care and cleaning:

Facility Care and Cleaning (cont.)

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