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Hotel Operations Management, 2nd ed.©2007 Pearson Education

Hayes/NinemeierPearson Prentice Hall

Upper Saddle River, NJ 07458

Collecting

Operating an effective on-premise laundry (OPL) is a multi-step process.

Laundry

Delivering

Sorting/Repairing

Washing

Drying

Finishing/Folding

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