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Hotel Operations Management, 2nd ed.©2007 Pearson Education

Hayes/NinemeierPearson Prentice Hall

Upper Saddle River, NJ 07458

Guest Room Areas

Properly cleaned by the housekeeping department

Verified as clean by a second member of housekeeping

Room’s status has been reported to the front desk

Elevators / corridors / stairwells / guest rooms

Room will be assigned when:

Communication role in relaying room status information to front-desk staff and room-maintenance issues to engineering and maintenance department

The Role of the Housekeeping Department: Guest Rooms

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