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Hotel Operations Management, 2nd ed.©2007 Pearson Education

Hayes/NinemeierPearson Prentice Hall

Upper Saddle River, NJ 07458

Room is occupied but not yet cleaned due to guest’s request not to be disturbed

Do Not Disturb

Room is reported as occupied, but room was not used and guest may have left

Sleep-out

Guest will stay in room at least one more night

Stay-over

Room is vacant but not yet cleaned

On-Change

Room is registered to a current guest

Occupied

Room is vacant, has been cleaned, and can be assigned to a guest

Clean and Vacant

Room Status Terminology

The Role of the Housekeeping Department: Guest Rooms (cont.)

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