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Hotel Operations Management, 2nd ed.©2007 Pearson Education

Hayes/NinemeierPearson Prentice Hall

Upper Saddle River, NJ 07458

Guest left personal items in the room but will be denied access until approved to reenter by management

Lock Out

Guest has requested and been given an extension of regular check-out time

Late Check Out

Room is unrentable and thus unassignable at this time

Out of Order

Guest has departed

Check Out

Guest has indicated this is last day he or she will use the room

Due Out

Room Status Terminology (cont.)

The Role of the Housekeeping Department: Guest Rooms (cont.)

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