Hotel Operations Management, 2nd ed.©2007 Pearson Education
Hayes/NinemeierPearson Prentice Hall
Upper Saddle River, NJ 07458
Laundry preparation areas / laundry supply closets / guest linen, terry, and supplies storage areas
Managing on-premise laundry (OPL) and its effective operation
Housekeeping department and executive housekeeper’s role:
Laundry often represents one of the hotel’s largest expenses.