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Hotel Operations Management, 2nd ed.©2007 Pearson Education

Hayes/NinemeierPearson Prentice Hall

Upper Saddle River, NJ 07458

Treat them with respect at all times

Ensure they are supervised only by excellent supervisors

Have room cleaning assignment policies that are perceived as fair

Provide excellent, ongoing training

Provide a realistic career ladder for room attendants

Enforce housekeeping department policies consistently and without favoritism

Ensure room attendant safety through training and appropriate hotel policies

Provide benefit packages that are competitive for the area

Pay fair wages

Ways to build highly motivated, dedicated room attendants:

Staffing the Department (cont.)

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