ACCESS AND AGING b r g g a c c e s s i b l e s o l u t i o n s t o l i f e T e c h n o l o g y c a n b e a l i f e - c h a n g i n g e x p e r i e n c e f o r o u r c u s t o m e r s , b u t o n l y i f i t m e e t s t h e i r needs. We deeply value input from all of our stakeholders as we continually work to develop better products and services for our customers. AT&T’s Advisory Panel on Access & Aging comprises national leaders in assistive technology, aging, and cross-disability issues. AAPAA meets quarterly with AT&T’s key decision makers across a variety of business divisions, and provides recommendations on issues affecting customers and employees.
One result from the collaboration was the development of a stylus to be used on capacitive touch-screen devices. It stemmed from feedback from AAPAA members about how the rise of the smart phone market and touch-screen devices affects customers with disabilities. Within a few months, the company was able to source a stylus to be used on all capacitive touch-screen devices and have it on the market at a competitive price. AT&T introduced the stylus at the AAPAA meeting in the summer of 2010.