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About the Authors

Victor Koss is a partner with Booz & Company based in London. He specializes in strategy and business transformation in card, mobile, and payment businesses, as well as retail and commercial banking.

Christiaan Lageweg is a principal with Booz & Company based in Amsterdam. He specializes in strategy and business transformation in retail and commercial banking.

Greg Lavery is a principal with Booz & Company based in London. He specializes in corporate strategy— specifically, growth and profit improvement—for clients in financial services, among other industries.

Marijn Struben is a senior associate with Booz & Company based in Amsterdam. He specializes in strategy and performance improvement in the banking sector.

Booz & Company

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