CARE is the primary agency providing psychosocial counseling and rehabilitation activities to Iraqi refugees. They have four counseling centers in East Amman, two of which provide basic psychosocial support (basic needs assessments & follow up sessions) and limited psychological counseling. They see many severe trauma cases but are not specialists who are sufficiently qualified to address these issues, nor is there a well established referral system for cases of severe trauma, due to the limited number of organizations /foundations that provide this in Jordan.
CARE’s Community Development Counselor reported that CARE has 10 counselors, only three of whom can provide professional counseling. The others do basic needs assessments, listening & detection. Ninety-five percent of their clients are Iraqis. Of the 6500 families they have seen in 2007, they estimate their outgoing referrals for more intensive psychological therapy at 40-45%. Of these 2600 families, only 150 are receiving services. Most of the referrals they make are to the Noor Al Hussein Foundation, but they also refer to the Jordanian Women’s Union and the Family Development Association. Their impression is that some of the families who follow through with the referral do so for two or three sessions in order to receive a psychological report to use in their resettlement case with UNHCR. Once the report is in hand, they discontinue much needed therapy.
CARE works in collaboration with one of the six practicing clinical psychologists in Jordan, who provides therapy for the Iraqi caseload and training for CARE caseworkers and counselors. 36 counselors have been trained. The six clinical psychologists in Jordan have all been trained in the West and tend to use therapy methods without accounting for cultural differences, as some popular Western approaches (cognitive, behavioral) are more directive and less flexible and less likely to be culturally appropriate.
Agencies claim that one of the biggest causes of stress among the Iraqis is not knowing the status of their case with UNHCR. They suggest that a program of information dissemination to Iraqis is urgently needed.
CARE is working with a group of 400 men and women in an attempt to raise awareness and reduce family & gender based violence.
CARE-IRC: has begun a joint project that will provide a mobile counseling team to conduct outreach, home visits and basic counseling. CARE and IRC provide essential focused psychosocial support for men, women, youth and children through a number of education and recreational activities carried out in the communities and focusing on some activities. In addition to this outreach and community approach the project will be working with local organizations and CBOs in East Amman, to enable them to respond to their communities needs (Iraqis & Jordanians) to be able to provide specific services to Iraqi refugees in the future.
The International Rescue Committee (IRC) has conducted an extensive assessment of the psychosocial needs of the Iraqi refugee population. They conducted this assessment with 15 Iraqi volunteers from 20-30 years old, who were accepted by the community from whom they were able to elicit valuable information. At the time of the mission, 2500 responses had been entered into their database but the data collected had yet to be analyzed. This assessment will be used as a basis for designing IRC’s psychosocial programming.
IRC felt that an assessment of the level of service provision at a community level is needed. With CARE and World Vision, IRC undertook a scoping exercise to evaluate the capacity of response
Report of the ICMC / USCCB Mission – Protection Needs in Jordan