UNPAID CHARGES—DEEMED LIEN
All charges for connection and service, as provided in this article, or as may be hereafter amended, together with penalties and interest thereon, if any, shall, in addition to being a personal liability of the applicant, be a lien upon the property with which such connection is made. Enforcement of such lien or liens shall be in any manner provided by state law.
UNPAID CHARGES—SERVICE TURN-OFF
All bills for utility services are due and payable upon receipt and become delinquent thirty (30) days from the billing date. At the end of grace period of no more than 15 days following the date of first delinquency of any such charges, the District shall turn off the water service, and such service shall not be turned on again until such delinquent charges, together with penalty thereon, if any, and the additional sum set forth by ordinance for turning the water on, shall have been paid, provided, however, that if the water is turned on outside the regular working hours of the District, a charge no less than $100 and no greater than that equal to 3 hours call out overtime salary shall be due for the expense of turning the water on.
CHARGE FOR SHUTTING OFF OR TURNING ON WATER
Shut-off for Noncompliance. Upon failure to comply with the rules and regulations, or to pay water service charges in the time and manner provided by ordinance, the water shall be shut off until payment is made for the amount due plus a charge set by ordinance. In addition, If the water is turned on outside the regular working hours of the District, a charge no less than $100 and no greater than that equal to 3 hours call out overtime salary shall be imposed. If the occupant of the premises shall turn on the water after it has been turned off at the meter, it shall be turned off from the premises at the point of connection to the meter and a $75 charge will be due for cutting the lock and personnel time to shut off the water once again.
Charges for Requested Shut-off. A water user may request that service be shut off temporarily. The charge for turning the water on shall be set by ordinance; provided however, that if the water is turned on outside the regular working hours of the District, an additional charge no less than $100 and no greater than that equal to 3 hours call out overtime salary shall be made for the expense of turning the water on.
A water service to any premises turned on by an unauthorized person, after said water service has been turned off by the District, may, upon discovery, be disconnected by the District from the water main in the street, and shall not be connected again until all charges due as a result of the disconnecting and reconnecting of such service are paid.
BILLING DISPUTES—RESPONSIBLE PARTY—REDUCED UTILITY CHARGES IN SPECIAL CASES
Upon application by a water customer, the Administrator or his/her designee is empowered to resolve billing disputes, on a case-by-case basis, in the following circumstances: If a private water line, valve, fixture or other appurtenance is verified to be leaking as a result of accidental damage or natural deterioration of the same, and not as a result of abuse or willful neglect, and provided that the damage is repaired within five days of the discovery of such, the water bill may be reasonably and equitably reduced; provided that a customer shall be required to pay the base rate plus an amount not less than the highest usage of that account in the past year. If the leak is recurring, the bill will be reduced for a single event.
METER TESTING—ADJUSTMENT OF BILL
Upon request from a customer, based upon a complaint that the water bill for any period has been excessive, the District shall have the meter reread.
Should the customer then request that the meter is tested for accuracy, he shall have the privilege of being present when such test is made. In case the test discloses an error of more than three percent in favor of the District, a correct registering meter shall be installed, and the customer’s account shall be credited with the excess consumption over the three previous readings. When the test discloses no such error, the customer agrees to pay $40 to cover a part of the cost of such test. No meter shall be removed or in any way disturbed, nor the seal broken, except in the presence of the Administrator or his/her designee or his authorized representative.