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Comparing Apples to Oranges
“Returned to Provider” or “Denied”
Error messages are sometimes difficult for collectors to understand – maintain “error resolution” manual with screen prints and instructions on corrections
Medicare Fiscal Intermediary Standard System (FISS) errors (glitches) cause payment delays – analyze $$ and call FI or MAC if substantial
Create task force for focused correction for specific payers if problems exist
Know standard “payment receipt” time (days in collection) by payer