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NOTICE: This document contains confidential or proprietary information which may be legally privileged. It is intended only for the named recipients, and may not be shared with vendors outside of Craneware.

p.38

Comparing Apples to Oranges

“Returned to Provider” or “Denied”

Error messages are sometimes difficult for collectors to understand – maintain “error resolution” manual with screen prints and instructions on corrections

Medicare Fiscal Intermediary Standard System (FISS) errors (glitches) cause payment delays – analyze $$ and call FI or MAC if substantial

Create task force for focused correction for specific payers if problems exist

Know standard “payment receipt” time (days in collection) by payer

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