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Readjustment Counseling Service Vet Center Report

RCS Onsite Quality Reviews

The RCS had two internal quality reviews (administrative and

operations at the Vet Centers.

The Administrative

Quality

clinical)

to evaluate

Review

examined

the the

following

areas,

with

examples

listed

for

each:

  • Facility Operations – building lease, location of site, equipment inventory.

  • Administrative Operation – hours of operations, memorandum of understanding with other agencies, performance appraisals, RCS policies.

  • Clinical Services – outreach plan, SARS data entry, provider workload data.

  • Quality Management – seat on mental health council at support facility, custom satisfaction follow-up, crisis plan developed.

  • Fiscal Management – average cost per visit, purchase cards.

  • Special Programs/Services – all contracts for contract fee providers, homeless and women veterans’ coordinator, research and telemedicine.

While Clinical Quality Reviews assessed some of the same issues, they focused on the efficient use of clinical services, including types of services delivered and the quality of counseling services identified through the quality of the client’s chart.

We obtained administrative

the and

quality reports from RCS. In 224 clinical reviews. We selected

FY 2008, they completed 211 various data elements from both

quality offices

reports to identify any trends among the Vet Centers. We found used different review forms for their administrative review, and

that two regional the questions did

not correspond consistently to the other sites. Therefore, our sample size various questions we analyzed. Figure 7 shows the aggregated findings reports not already discussed in this report.

may differ for of the quality

VA Office of Inspector General

15

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