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Readjustment Counseling Service Vet Center Report

FY2008 Aggregated Quality Reports

100

80

60

91

85

74

92

External Consultant

Annual Fire & Safety Inspection

40

Seat on Mental Health Council

20

Customer Satisfaction Followup

0

Percentage Meeting Indicator

Figure 7. FY 2008 Administrative and Clinical Quality Reports

External Clinical Consultant

We found that 19 (9 percent) of 203 Vet Centers did not have an External Clinical Consultant. External Clinical Consultants are required to perform at least 4 hours of

monthly

clinical

consultation.

During

these

sessions,

the

consultant

reviews

the

counselor’s Consultants

assessments and were also utilized

treatment plans for all active clients. to help counselors manage volatile cases

External (suicidal

Clinical ideation

or of

behavior) or existing cases where there are complex treatment issues present. Review these reports did not disclose the reason for the lack of an External Clinical Consultant.

Annual Fire and Safety Inspections

According to the results from the RCS administrative reviews, 29 (14 percent) of 203 Vet Centers had not had their annual fire and safety inspections. On our site inspections, we found all the fire inspections were up to date.

Seat on Mental Health Council

The regional managers determined that 150 (74 percent) of 203 Vet Centers had a seat on the support facility’s Mental Health Council (MHC), 6 (3 percent) did not, and 47 (23 percent) were coded non-applicable. The regional managers scored the 47 Vet Centers as non-applicable because they believed the support facility did not have a MHC. We contacted the liaison officers at the support facilities25 to confirm whether or not this was correct. Fifty-two of the 53 support facilities we contacted stated they had a MHC. When the regional managers were interviewed further, three reported the travel distance

25

We contacted the 47 support facilities coded as non-applicable and the 6 coded as not having a MHC.

VA Office of Inspector General

16

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