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Readjustment Counseling Service Vet Center Report

Acting Under Secretary for Health Comments to Office of Inspector General’s Report

The following Acting Under Secretary for Health’s comments are submitted in response to the recommendations in the Office of Inspector General’s report:

OIG Recommendations

The Acting Under Secretary for Health will:

Recommendation 1:

We recommended that the Acting Under

Secretary for Health ensure that RCS Vet Center counselors appropriately document in RCS client case files and that corrective action is taken when

documentation problems are identified.

Concur

Standards for clinical case recording and quality reviews of Vet Center client files are established quality management procedures at Vet Centers. To promote full compliance with this standard, Readjustment Counseling Service (RCS) leadership will task all RCS Regional Managers to review all completed site visit reports for their respective Vet Centers for FY 2009 and document actions taken to correct noted deficiencies within 90 days

after the end of the fiscal year.

In process

December 31, 2009

Recommendation 2:

We recommended that the Acting Under

Secretary for Health ensure that all Vet Centers have an External Clinical

Consultant.

Concur

Professional external clinical consultation is an established Readjustment Counseling Service (RCS) quality management procedure required for all

Vet

Centers.

and

guidance

The external clinical consultant provides peer case review in the clinical treatment of complex and emergent veteran

cases.

The Team Leader is responsible for the selection of external clinical

VA Office of Inspector General

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