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Readjustment Counseling Service Vet Center Report

Contents

Page

Executive Summary ..............................................................................................i Introduction ..........................................................................................................1 Purpose............................................................................................................................. 1 Background ...................................................................................................................... 1 Scope and Methodology .................................................................................................. 2 Results and Conclusions ....................................................................................3

  • A.

    Organizational Structure ............................................................................................. 3

  • B.

    FY 2008 Workload...................................................................................................... 6

  • C.

    Quality Management................................................................................................. 10

  • D.

    Onsite Reviews ......................................................................................................... 17

Conclusions and Recommendations.............................................................................. 18 Appendixes

  • A.

    Acting Under Secretary for Health Comments........................................................ 21

  • B.

    List of Vet Centers Visited....................................................................................... 26

  • C.

    OIG Contact and Staff Acknowledgments............................................................... 27

  • D.

    Report Distribution .................................................................................................. 28

VA Office of Inspector General

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