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INSURANCE REGULATORY AND DEVELOPMENT AUTHORITY - page 154 / 228

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Statements 07-08 (Final) 74 ....

138

Ahmedabad

26

131

157

0

27

12

0

49

58

146

93

52

1

146

5

6

0

11

Bhopal

2

555

557

0

10

11

0

33

490

544

519

25

0

544

12

1

0

13

Bubaneswar

140

201

341

10

52

64

0

0

78

204

103

34

67

204

23

60

54

137

Chandigarh

46

515

561

0

219

183

0

95

3

500

488

12

0

500

61

0

0

61

Chennai

7

705

712

1

31

33

0

54

588

707

699

6

2

707

5

0

0

5

Delhi

127

108

235

1

201

2

0

8

0

212

34

132

46

212

18

5

0

23

Guwahati

23

155

178

62

35

0

0

0

65

162

91

71

0

162

16

0

0

16

Hyderabad

13

524

537

0

14

11

0

50

455

530

530

0

0

530

7

0

0

7

Kochi

28

235

263

0

37

4

2

42

162

247

193

54

0

247

15

1

0

16

Kolkata

87

726

813

39

45

66

112

147

340

749

468

281

0

749

64

0

0

64

Lucknow

52

970

1022

10

170

336

0

3

487 1006

970

36

0

1006

15

1

0

16

Mumbai

52

740

792

0

126

0

0

0

645 771

649

122

0

771

13

8

0

21

TOTAL

603

5565

6168

123

967

722

114

481

3371

5778 4837

825

116

5778

254

82

54

390

STATEMENT 43

8

3 months to 1 year

9

Above 1 year

Ombudsman Centre

7

Duration wise Oustanding

8

9

Total

PERFORMANCE OF OMBUDSMEN AT DIFFERENT CENTRES Complaints Disposal for the year ending 31st March, 2008 (Life insurance Combined)

5 Dismissal

6 Not Entertainable

7 Within 3 months

1

Recommendations

2

Awards

3

Withdrawal/Settlement

4

Non-acceptance

7

Duration wise Disposal

8

9 Total

Total

No. of complaints disposed by way of

2

3

4

5

6

1

O/S as Received

on

during the

Total

31.3.2007

year

ANNUAL REPORT 2007-08

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