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Statements 07-08 (Final) 74 ....

139

Ahmedabad

60

406

466

0

167

65

0

112

65

409

186

223

0

409

48

9

0

57

Bhopal

5

188

193

1

9

25

0

16

128

179

166

13

0

179

13

1

0

14

Bubaneswar

204

90

294

0

62

9

0

0

16

87

12

12

63

87

23

50

134

207

Chandigarh

78

686

764

0

349

118

0

153

59

679

576

103

0

679

85

0

0

85

Chennai

12

550

562

0

63

30

0

46

386

525

479

46

0

525

37

0

0

37

Delhi

310

337

647

6

175

7

83

165

16

452

38

289

125

452

95

98

2

195

Guwahati

50

234

284

82

57

0

0

4

35

178

61

117

0

178

42

64

0

106

Hyderabad

35

501

536

0

145

67

0

60

237

509

499

10

0

509

27

0

0

27

Kochi

36

285

321

0

59

5

2

59

154

279

194

85

0

279

39

3

0

42

Kolkata

220

768

988

137

102

86

0

55

492

872

515

357

0

872

44

72

0

116

Lucknow

1

269

270

0

32

175

0

5

58

270

269

0

1

270

0

0

0

0

Mumbai

333

986

1319

3

477

10

0

0

686

1176

527

647

2

1176

72

71

0

143

STATEMENT 44

525

368

136 1029

Ombudsman Centre

TOTAL

1344

5 Dismissal

7

Duration wise Oustanding

89

Total

1

Recommendations

2

Awards

3

Withdrawal/Settlement

4

Non-acceptance

PERFORMANCE OF OMBUDSMEN AT DIFFERENT CENTRES Complaints Disposal for the year ending 31st March, 2008: Non-life Insurance

5615

191

1

675 2332 5615 3522 1902

O/S as Received

on

during the

Total

7

Duration wise Disposal

8

9 Total

85

31.3.2007

year

Total

597

No. of complaints disposed off by way of

2

3

45

6

5300

6644

229

1697

6 Not Entertainable 7 Within 3 months

8

3 months to 1 year

9

Above 1 year

ANNUAL REPORT 2007-08

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