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INSURANCE REGULATORY AND DEVELOPMENT AUTHORITY - page 156 / 228

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Statements 07-08 (Final) 74 ....

140

Ahmedabad

86

537

623

0

194

77

0

161

123

555

279

275

1

555

53

15

0

68

Bhopal

7

743

750

1

19

36

0

49

618

723

685

38

0

723

25

2

0

27

Bubaneswar

344

291

635

10

114

73

0

0

94

291

115

46

130

291

46

110

188

344

Chandigarh

124

1201

1325

0

568

301

0

248

62

1179

1064

115

0

1179

146

0

0

146

Chennai

19

1255

1274

1

94

63

0

100

974

1232

1178

52

2

1232

42

0

0

42

Delhi

437

445

882

7

376

9

83

173

16

664

72

421

171

664

113

103

2

218

Guwahati

73

389

462

144

92

0

0

4

100

340

152

188

0

340

58

64

0

122

Hyderabad

48

1025

1073

0

159

78

0

110

692

1039

1029

10

0

1039

34

0

0

34

Kochi

64

520

584

0

96

9

4

101

316

526

387

139

0

526

54

4

0

58

Kolkata

307

1494

1801

176

147

152

112

202

832

1621

983

638

0

1621

108

72

0

180

Lucknow

53

1239

1292

10

202

511

0

8

545

1276

1239

36

1

1276

15

1

0

16

Mumbai

385

1726

2111

3

603

10

0

0 1331

1947

1176

769

2

1947

85

79

0

164

STATEMENT 45

Duration wise Oustanding

8

9

Total

450

190 1419

Ombudsman Centre

5 Dismissal

2

Awards

3

Withdrawal/Settlement

4

Non-acceptance

PERFORMANCE OF OMBUDSMEN AT DIFFERENT CENTRES Complaints Disposal for the year ending 31st March, 2008 (Life & Non-life insurance Combined)

TOTAL

1

Recommendations

1947

779

307 11393

1

10865

12812

352

2664

1319

199

1156 5703

11393 8359 2727

6

Not Entertainable

7

Within 3 months

8

3 months to 1 year

9

Above 1 year

O/S as Received

on

during

the

Total

7

7

31.3.2007

year

Total

Duration wise Disposal

8

9

Total

No. of complaints disposed

6

2

3

off by way of 45

ANNUAL REPORT 2007-08

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