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ANNUAL REPORT 2007-08

of grievance redressal. The group also recommended constitution of a group which can launch and maintain a sustained campaign and could use channels like regional media, news media, in-program or in-film promotion and celebrity

endorsement campaigns.

During 2007, the Federation of Indian Chambers of Commerce and Industry (FICCI) also organized a one day workshop on Sustainability of Health Insurance. Chairman, IRDA, in his keynote address, suggested that Insurers and Providers should jointly take initiatives towards sustainability of health insurance, which led to the constitution of a FICCI sub- committee on Health Insurance, which is also actively supported by IRDA. The sub-committee is receiving support of insurers and providers alike, and is currently working towards evolving Standards of Care for common causes of hospitalization, which will contribute, in due course, to better pricing of hospital services and of health insurance. The sub-committee is also providing a platform for hospitals and insurance companies to undertake other joint initiatives towards sustainability of health insurance.

The recommendations of these working groups and sub-groups are comprehensive and cover various areas of the health insurance domain. A phased implementation of specific recommendations, including the recommendations which help in popularizing health insurance, in providing health insurance at affordable prices and develop the health information system, will contribute towards an orderly growth of the health insurance eco-system, which is in the interests of the consumers and the industry as a whole.

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