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ANNUAL REPORT 2007-08

682

226

299 132

25

194

108

47

33

6

876

334 (38.13)

346 165 (39.50) (18.84)

31 (3.54)

Public

517

1339

1856

1174 (63.25)

Private

106

890

996

802 (80.52)

Total

623

2229

2852

1976 (69.28)

Note: Figure in brackets are percentages to the respective totals.

  • (i)

    Policy related issues

  • (ii)

    Non settlement / Delay in settlement of claim

  • (iii)

    Repudiation / partial settlement of claim

  • (iv)

    Other Reasons

Break-up of outstanding grievances according to nature

(IV)

Outstanding

Grievances

Total No of

Resolved

Outstanding

as on

Reported

complaints

during

as on

31.3.2007

during 2007-08

as on 31.3.08

the 2007-08

31.3.2008

(I)

(II) (III)

Insurer

TABLE 52 STATUS OF GRIEVANCES – NON- LIFE INSURERS

IRDA registered 1183 complaints during the first half of the current financial year 2008-09. Of these 574 were towards public sector non-life insurance companies and the remaining 609 were towards private sector companies. Public sector

companies resolved 541 complaints and private insurers resolved 596 complaints. As on September 30, 2008, 922 complaints are pending with the insurers.

Outstanding

Grievances

Total No of

as on

Reported

complaints

31.3.2008

during Apr-08

as on 30.9.08

to Sep-08

682

574

1256

Insurer

Public

TABLE 52(I) STATUS OF GRIEVANCES – NON LIFE I (HALF YEAR ENDED SEPTEMBER,

Private

194

609

803

Total

876

1183

2059

Resolved during Apr-08 to Sep-08

Outstanding as on 30-9-08

541(43.07)

715

596(74.22)

207

1137(55.22)

922

NSURERS 2008)

Note: Figure in brackets are percentages to the respective totals.

64

64

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