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In order to help Officers/employees of IRDA to work in Hindi, online translation cum guidance facility is provided to officers and employees of the authority.

There is one subordinate offices at New Delhi . An officer from IRDA, New Delhi nominated for acquiring Official language training In order to ensure the compliance of Official Language Policy in the offices. Directions were issued by the Authority from time to time and progress made in usage of Hindi was closely monitored.

v) Status of Information Technology in IRDA

Information Technology provides operational support systems in the functioning of the Authority. The department of IT manages IT systems and handles enhancements / upgradation of the existing systems so as to bridge the technology gaps,

if any.

Management of Policyholders Complaints:

Complaints Management software solution is a comprehensive solution for managing complaints from policy holders. This software enables the departments to track each complaint through its lifecycle from recording, reporting, and closure – following the appropriate process to ensure that nothing slips through the cracks. The database and enhancements made in the reporting capability of the Complaints Management System helped the departments to perform trend analysis and spot recurring problems. Rigorous management of policy holders’ complaints also drove continuous improvements on functioning of insurers to address the policy holders’ grievances.

Agents Licensing System:

Agent portal is an on-line system for insurance agents’ licensing process. The IRDAAgents Registration system has been operational since the year 2000 and regular enhancements are made in the portal. The Agents portal is used by all Indian insurance companies. The main function of the portal is to generate agents’ licence. Help desk and On-line submission of queries have been in built so as to resolve the queries of the designated persons (DPs) of

insurance companies in regard to issue of licenses. Around 1.2 million fresh and renewal licenses for individual and corporate agents were issued by the insurers using this portal. The site is hosted at www.irdaonline.org.

IRDA’s Website:

Authority’s website continues to function as one point source of information for the various stakeholders of the insurance industry. The following additions were made to the website during the year 2007-08:

  • 1.

    Product information: An insurer-wise list of life products approved by the Authority, so that public can use this information while taking decisions.

  • 2.

    FAQs- Frequently Asked Questions on Unit Linked Insurance Products (ULIPs): Afacility to buyers of ULIPs to understand the features of the ULIP products.

IT infrastructure:

IT infrastructure facilities have been significantly enhanced in order to cater to the growing needs of the organization. The Authority has also initiated necessary steps for digitizing its old records and developing archives of documents.

vi. Accounts

The Accounts of the Authority for the financial year 2007-08 have been audited by the Comptroller and Auditor General of India (C&AG). C&AG, in their draft separate audit report, has advised revision in the accounts due to somewrong classifications. The same has been carried out. A copy of revised accounts for the year 2007-08 is placed at Annexure. X. The revised accounts are under submission to C&AG and final report on the same is awaited.

vii. ISO 2000 Registration

The Authority has established a quality management system in compliance with internal quality system standard ISO 9001- 2000. M/s. American Quality Assessors (India) Pvt. Ltd. has conducted Second Surveillance Audit in July, 2008 in the Authority and has not observed any major Non-Conformance of the ISO 9001-2000 quality standards.



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