X hits on this document

Word document

Physical Access: Being an Agent for Campus Change and Compliance, Part I - page 4 / 8

14 views

0 shares

0 downloads

0 comments

4 / 8

Missed appointments

Emergency communication

Automated attendant systems

Slide 16  Automated attendant systems

[Phone.   Bubble says, “Press one for publications…”]

These include

automated voice mail

interactive voice response systems

Slide 17 …Automated attendant systems

[On left, in English, “First Menu.”  below that, instructions: Press 1 for English, 2 para Espanol.  Second Menu: Press 1 Medi-Cal, 2 Food Stamps, 3 foster care and adoption assistance, 4 CalWORKS.  Under each English phrase is the Spanish. ]

  If provided, must ensure effective communication in real time with individuals using auxiliary aids and services (TTY’s, TRS). Sections 35.161, 36.303(d)(1).

Slide 18 TRS calls [TTY]

Entity must answer telecommunications  relay calls in same manner as it answers others.

Sections 35.161© and 36.303(d)(2).

Slide 19 … TRS calls [symbol for TTY]

Approaches:

Train staff to treat all incoming silent

calls as potential TTY calls

Take the time to receive or place calls using TTY or TRS

Slide 20 Video remote interpreting ]Three people seated at table at meeting and looking at person talking and pointing to easel.  To right of easel, table with monitor displaying person signing. ]

Increasingly used

More common   in hospitals

Document info
Document views14
Page views14
Page last viewedSun Dec 04 03:54:01 UTC 2016
Pages8
Paragraphs266
Words1104

Comments