Automated attendant systems
Slide 16 Automated attendant systems
[Phone. Bubble says, “Press one for publications…”]
automated voice mail
interactive voice response systems
Slide 17 …Automated attendant systems
[On left, in English, “First Menu.” below that, instructions: Press 1 for English, 2 para Espanol. Second Menu: Press 1 Medi-Cal, 2 Food Stamps, 3 foster care and adoption assistance, 4 CalWORKS. Under each English phrase is the Spanish. ]
If provided, must ensure effective communication in real time with individuals using auxiliary aids and services (TTY’s, TRS). Sections 35.161, 36.303(d)(1).
Slide 18 TRS calls [TTY]
Entity must answer telecommunications relay calls in same manner as it answers others.
Sections 35.161© and 36.303(d)(2).
Slide 19 … TRS calls [symbol for TTY]
Train staff to treat all incoming silent
calls as potential TTY calls
Take the time to receive or place calls using TTY or TRS
Slide 20 Video remote interpreting ]Three people seated at table at meeting and looking at person talking and pointing to easel. To right of easel, table with monitor displaying person signing. ]
More common in hospitals