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27 / 31

T&D Services 2010

Energy Sector

Page 27

© Siemens AG 2009

• Product   Related   Services

      • Value Added         Services

            • Network               Services

Continuous improvement of customer‘s

Competitive position

Condition Assessment

Evaluation

Recommendation

Consulting

Specific skills, e.g.

Condition Assessment

Software Development

Remote Diagnostic Services

Management skills, e.g.

Fleet management capabilities for all assets (O&M contracts)

Systematic supplier qualification

Smart Metering value chain

“Environmental” portfolio

Project Management

Further best practice exchange and process harmonization

Both organic growth and by acquisition

Achieve better coverage with systematic customer feedback and better share results across organization

Transparency describe and quantify value for main customer groups

Develop and communicate comprehensive Siemens answer from customer‘s perspective

Deep understanding of our customer’s value chain and levers to improve their competitive position

Definition of the entry point in to closed loop, comprehensive customer care

Continuous development of our own competencies

Service Strategy

Challenges and Chances T&D Services’ Strategic Direction

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