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Total Quality Management

Total quality management (TQM) is a comprehensive approach to facilitating quality improvements and management within a business.

Information systems quality standards:

ISO 9001, Quality systems – Model for quality assurance in design/development, production, installation, and servicing.

Capability Maturity Model (CMM) is a framework to assess the maturity level of an organization’s information systems development and management processes and products.  It consists of five levels of maturity as measured by a set of guidelines called the key process areas.

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