Overall System Performance and ROI
Numerous studies have proven that POC mobile devices are more efficient and less error prone than traditional paper-based systems. Definitive figures for a return of investment are difficult in this case. However, we can estimate cost savings in certain discrete areas—productivity and financial gain, legal risk mini- mization, and safety ROIs. For example, a recent report from Cisco Systems2 estimates an average 13 percent productivity gain from mobile devices.
ESTIMATED ROI OF MINIMIZED LEGAL EXPOSURE A major feature of the electronic system introduced at WonJu is its potential to minimize legal exposure resulting from mother- baby mix-ups. This is difficult to quantify, and as outlined earlier, mother-baby mix-ups are rare. However, incidents do happen, and are a source of professional embarrassment and financial risk for the hospital, as well as traumatic for the family. Mini- mization of lawsuit exposure and protection of a hospital’s professional reputation is thus a key system benefit.
ESTIMATED PATIENT SAFETY ROI The introduction of EMRs and other advances, such as Computer- ized Physician Order Entry (CPOE), which replaces a hand-written prescription with computer-based form, offer hospitals a definite ROI in patient safety by minimizing human error.
Intel published a summary of wireless and mobile POC solutions
in the document entitled,
i r e l e s s S o l u t i o n s a n d I n t e l ®
Can Bring Online Services to Mobile Healthcare Providers, available on the Web at intel.com. The summary identified the following benefits of wireless and mobile POC solutions:
Improve clinical outcomes by making patient information, diagnostic data, and expert decision support accessible to mobile care providers through lightweight wireless systems. Direct entry of lab and medication orders through mobile POC systems can eliminate the delay and error of manual processes and help accelerate the delivery of treatment benefits.
Increase the productivity of physicians and nurses by automating routine data collection, eliminating manual entry processes, improving staff communication, and reducing cycle times for data collection and treatment decision.
Streamline billing processes by capturing billable service and supply charges directly at the place and time of delivery, along with context information for accurate coding.
OVERALL PERFORMANCE Mothers and family members at WonJu’s neonatal care unit have given their resounding approval of the new system, telling us that the system gives them a far better level of involvement in the infant care process.
Hospital staff members have also expressed satisfaction, saying they are now more efficient and less fearful of making mistakes. Doctors have commented that the system’s mobility allows them flexibility and access to exact records at the point of care, through a PDA.
It will be several years before we can collect the data needed for a full assessment of the mother-baby error-avoidance system. However, we can already say with certainty that the RFID process is imminently more capable than the previous process at WonJu, which was completely paper-based and therefore dependent upon people avoiding errors.