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Contact information

Aetna Small Group Brokers and Clients

SAleS ANd SeRvICe

1-888-380-7821 1-888-359-7549 (fax)

Choose the following numbers, when prompted, to access the information you need.

  • 1.

    Underwriting — new business and renewal

  • 2.

    Licensing and appointment/ commissions

  • 3.

    Claims inquires

  • 4.

    Billing, enrollment and eligibility

  • 5.

    Sales support, supply request

New business quoting

Producer World® Small Group Business Quoting

Il-MI-Quotes@aetna.com or 1-866-692-3531 (fax)

New and renewal business case submission

Aetna Small Group North Central New Business Underwriting 11675 Great Oaks Way Alpharetta, GA 30022

Aetna Small Group Renewal 841 Prudential Drive, F390 Jacksonville, FL 32207

e-mail addresses and/or fax numbers

Supplies: NCRSalesSupport@aetna.com

Prescreen requests: Il-MI-Prescreens@aetna.com or 1-866-692-3531 (fax)

Renewals: ncusa’s@aetna.com

New business case submission: Il-MI-Sold@aetna.com

e.Technical Assistance line

1-800-225-3375 Monday – Friday 7 a.m. – 9 p.m. ET

Choose the following numbers, when prompted, to access the information you need.

Aetna Navigator®, Prompt 1 (Our member website)

  • 1.

    Assistance with registration

  • 2.

    Assistance with password, user name or

other website or technical assistance

Producer World®, Prompt 3

  • 1.

    Assistance with password or user name

  • 2.

    Assistance with registration

  • 3.

    Access assistance

  • 4.

    All other website or technical assistance

14.03.018.1-ILMI A (1/09)

North Central Region Illinois and Michigan

eMPlOYeR SeRvICeS

1-888-380-7821

Billing

For premium remittance and lockbox information, see customer bill or please contact the Employer Services toll-free number above for more information.

Lockbox address c/o Citibank Lockbox Operations 8430 W. Bryn Mawr Avenue Aetna Box Number 836 Chicago, IL 60631

Premium payment (check by phone)

1-877-256-4476

enrollment For enrollment additions, changes, terms:

1-866-780-1914 (fax) NorthCentralenrollment@aetna.com

or mail to:

Aetna Plan Sponsor Services P.O. Box 44129 Jacksonville, FL 32231

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