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Contact information

For Members

MeMBeR SeRvICeS — FOR BeNeFIT

QueSTIONS OR ClAIMS INQuIRIeS

Medical

For Aetna HMO or QPOS® plans 1-888-702-3862

disability 1-888-584-2981

Aetna P.O. Box 981106 El Paso, Texas 79998-1106

Aetna Life Insurance Company P.O. Box 14552 Lexington, KY 40512-4552

For Aetna PPO, consumer-directed or indemnity plans 1-888-802-3862 Prompt 1

Pharmacy

1-800-AeTNA RX (1-800-238-6279) Prompt 2 (Member or Calling on Behalf of a Member)

Aetna P.O. Box 981204 El Paso, TX 79998-1204

Aetna Pharmacy Management PO Box 14024 Lexington, KY 40512 1-860-262-9437 (fax)

dental

1-877-238-6200 Prompt 1 (Dental Plan Member) Prompt 2 (Dental Care Provider)

Aetna P.O. Box 14066 Lexington, KY 40512-4066

Mail-order drugs 1-866-612-3862

Ordering Address Aetna Rx Home Delivery P.O. Box 417019 Kansas City, MO 64179-9892

life 1-800-523-5065

To track and order Rx refills: www.aetnarxhomedelivery.com

Aetna Life Insurance Company P.O. Box 14548 Lexington, KY 40512-4548

Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies. The Aetna companies that offer, underwrite or administer benefits coverage include Aetna Health Inc., Aetna Health of Illinois Inc., Aetna Dental Inc., Aetna Life Insurance Company and Aetna Health Insurance Company (Aetna).

Providers are independent contractors and are not agents of Aetna. Provider participation may change without notice. Aetna does not provide care or guarantee access to health services. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Discount programs provide access to discounted prices and are NOT insured benefits. Information is believed to be accurate as of the production date; however, it is subject to change. For more information about Aetna plans, refer to www.aetna.com.

©2009 Aetna Inc.

14.03.018.1-ILMI A (1/09)

OTHeR PROGRAMS

Aetna visionSM discounts 1-800-793-8616 Call for closest eye care provider

Informed Health® line 1-800-556-1555 24-Hour Nurse Help Line

Aetna Behavioral Health 1-800-424-5679

For alternative health care programs, fitness programs, Docfind® online provider directory, your secure member website or other information visit: www.aetna.com.

visit your personal self-service member website online

Your secure Aetna Navigator member website is available 24 hours a day, 7 days a week. Use it to perform common transactions involving your Aetna medical, dental, prescription drug or flexible spending account (FSA) plans. You can send a secure e-mail to Aetna Member Services, access claims, who’s covered, and general health information as well as decision-support tools. Log in to the Aetna Navigator site at www.aetna.com.

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