MeMBeR SeRvICeS — FOR BeNeFIT
QueSTIONS OR ClAIMS INQuIRIeS
For Aetna HMO or QPOS® plans 1-888-702-3862
Aetna P.O. Box 981106 El Paso, Texas 79998-1106
Aetna Life Insurance Company P.O. Box 14552 Lexington, KY 40512-4552
For Aetna PPO, consumer-directed or indemnity plans 1-888-802-3862 Prompt 1
1-800-AeTNA RX (1-800-238-6279) Prompt 2 (Member or Calling on Behalf of a Member)
Aetna P.O. Box 981204 El Paso, TX 79998-1204
Aetna Pharmacy Management PO Box 14024 Lexington, KY 40512 1-860-262-9437 (fax)
1-877-238-6200 Prompt 1 (Dental Plan Member) Prompt 2 (Dental Care Provider)
Aetna P.O. Box 14066 Lexington, KY 40512-4066
Mail-order drugs 1-866-612-3862
Ordering Address Aetna Rx Home Delivery P.O. Box 417019 Kansas City, MO 64179-9892
To track and order Rx refills: www.aetnarxhomedelivery.com
Aetna Life Insurance Company P.O. Box 14548 Lexington, KY 40512-4548
Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies. The Aetna companies that offer, underwrite or administer benefits coverage include Aetna Health Inc., Aetna Health of Illinois Inc., Aetna Dental Inc., Aetna Life Insurance Company and Aetna Health Insurance Company (Aetna).
Providers are independent contractors and are not agents of Aetna. Provider participation may change without notice. Aetna does not provide care or guarantee access to health services. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Discount programs provide access to discounted prices and are NOT insured benefits. Information is believed to be accurate as of the production date; however, it is subject to change. For more information about Aetna plans, refer to www.aetna.com.
©2009 Aetna Inc.
14.03.018.1-ILMI A (1/09)
Aetna visionSM discounts 1-800-793-8616 Call for closest eye care provider
Informed Health® line 1-800-556-1555 24-Hour Nurse Help Line
Aetna Behavioral Health 1-800-424-5679
For alternative health care programs, fitness programs, Docfind® online provider directory, your secure member website or other information visit: www.aetna.com.
visit your personal self-service member website online
Your secure Aetna Navigator member website is available 24 hours a day, 7 days a week. Use it to perform common transactions involving your Aetna medical, dental, prescription drug or flexible spending account (FSA) plans. You can send a secure e-mail to Aetna Member Services, access claims, who’s covered, and general health information as well as decision-support tools. Log in to the Aetna Navigator site at www.aetna.com.