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What is Best Practice Live?

www.BestPracticeLive.com is the official home of the product ITIL Live, powered and created by TSO, the Official Publisher of ITIL®.

What is ITIL Live?

Anyone who has adapted ITIL in their organization knows that the lion´s share of the effort needed is for creating workable processes, practices and procedures. ITIL Live offers the opportunity to cut the effort drastically by offering up a simple, easily adaptable head start for any size company. Now more than ever before, with a pressured economic climate, we can save time, money and effort by taking advantage of a great head start.

Sharon Taylor Chief Architect of the ITIL V3 Refresh and ITIL Live Author

ITIL Live has been created by the Chief Architect of the ITIL V3 Refresh and Authors to help you increase your understanding and assist with your implementation of the ITIL Service Management Lifecycle.


Developed as a direct response to the needs of ITIL users’ community, ITIL Live includes:

  • 36 Downloadable bespokable document templates - Documents can be downloadable for

personal use, with templates provided as Word files for convenience.

  • 26 Editable, Downloadable Process Diagrams – These process diagrams can be downloaded

for personal use.

  • Growing, regularly updated Toolkit – includes the 36 downloadable templates, the Self

Assessment Maturity Model, Members Forum, an ‘Ask the Experts’ function and eLearning Zone.

  • Unique Self Assessment Maturity Model – This unique tool offers subscribers the

opportunity to conduct their own assessment of implementation and running of ITIL-based processes.

  • Members Forum – Part of the Toolkit, this forum allows subscribers to network directly

with fellow subscribers.

  • Access to the Experts – Subscribers can post details of a problem or challenge to our

panel of experts via Ask the Expert which is part of the Toolkit.

    • eLearning Zone – To help Subscribers study for the Foundation and Intermediate ITIL V3 Examinations.

  • Content authored by experts - ITIL Live is a multi-authored site with contributions from the

original ITIL V3 authoring team as well as other key stakeholders from around the globe involved in Service Management.

  • Ease of use - Easy links between the sections encourage exploration of the site and increase all

round understanding of ITIL.

  • Drill-down capability - Layers of information provide increasing levels of detail to suit users’


  • Access via multiple routes - Depending on how you wish to interrogate content, access is via: 26 Process Maps, which are mapped against the lifecycle stages. The Process maps are linked to work instructions, roles and the 36 document templates.

59 Main Practice Element (MPE) Process Diagrams, which are defined against each lifecycle stage. The MPE Diagrams are also linked to work instructions, roles and the 36 document templates.

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