ITIL Live’s Toolkit contains a host of value add including the unique ITIL V3 Self Assessment Maturity Model, Members Forum plus downloadable documents templates and process diagrams.
Who is ITIL Live for?
ITIL Live does more than offer support to organizations already working with ITIL V3. It can be used as both an educational support for people who want to learn more about ITIL V3 and an implementation tool for practitioners who are committed to moving from V2 to V3.
It is designed to bring a range of benefits to three main groups of users:
Service Management Practitioners – Anyone working or being trained in Service Management
will gain from being able to move seamlessly from the framework to descriptions of the practicalities of implementation.
Organizations in the Public and Private Sector – ITIL Live allows staff throughout
organizations to access information on ITIL implementation.
Consultancy and Training Organizations – ITIL Live is not just a vital internal training resource.
It can be accessed by external providers of training and consultancy so they can pass on ITIL knowledge and the most useful support in terms of materials such as the Toolkit’s templates and downloadable process models.
Why have a Content Review Group?
Content review is central to the ongoing success of all best practice guidance. It ensures that the content is updated to represent Best Practice; in so much as it is accessible, stays true to stated aims, reflects all user groups needs and users have a say in the ongoing evolution of the content.
ITIL Live’s Content Review Group is a key driver for continuing development and international success. Solidly grounded in ITSM, the group combines wide ranging experience, specific expertise in all key areas and the highest levels of professionalism. For the complete listing of the members of the Content Review Group including their profiles please visit www.BestPracticeLive.com
How does ITIL Live work?
The content within ITIL Live is presented with multiple access points.
ITIL Processes – The 26 ITIL Processes are mapped against the lifecycle stages with the ability
to see, at a glance, how the process works with associated tasks; the roles and responsibilities associated with the processes and supporting tools.
Main Practice Elements (MPE) – The diagram defines the Main Practice Elements for each
lifecycle stage and helps you to understand which tasks need to be performed within that MPE, who’s involved, what they need to do and supporting tools.
Principles – All the key principles are fully described, defining the key concepts that underpin
each of the lifestyle stages.
Roles – This route provides you with a breakdown of all ITIL roles and where they fit within the
ITIL Lifecycle. Each area offers several tiers of drill down capability, illustrating a further level of detail. The lower level provides access to download process diagrams and document templates. These downloads can also be found within the toolkit for quick and easy access.
Toolkit – The Toolkit provides the means of turning ITIL theory into practice.
What is an MPE?
A Main Practice Element (MPE) is practical, everyday application of Service Management at work. MPEs go beyond explaining or diagramming a process, function or role, and apply the processes and functions within ITIL to a broad range of day to day operations.