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The MPEs have been documented in a similar fashion as we are used to seeing processes and functions diagrammed. This method enables the product to easily depict process and role involvement.

What is the Toolkit?

The ITIL Live Toolkit features instructions, materials, know-how and experience. Using it will not only allow you to implement elements of the framework as and when you need to, but you can be confident that you are basing your decisions and practices on the most up-to-date guidance, direct from the ITIL team.

The Toolkit currently offers:

  • A unique ITIL V3 Self Assessment Maturity Model

  • Highlights from David Wheeldon– Who does what in Service Strategy? Best Practice or Good Practice? Service Strategy, Appendix B1 Business units and service units CMS and SKMS or SKMS and CMS? Financial Management

  • ITIL V3 Glossary in 16 languages

  • Ask the Expert

  • ITIL Live Members Forum

  • Self Assessment Maturity Model - created by one of the Authors of the core ITIL V3 Service Lifecycle publications

  • a support library, including technical white papers focusing on practical implementation of ITIL V3

  • 26 Mac and PC compatible* editable process models.

Keep an eye out for other content coming soon!

What is the Self Assessment Maturity Model?

ITIL Live is unique in offering its subscribers the opportunity to conduct their own assessment on implementation and running of ITIL-based processes. To help organizations achieve quick results with relatively little effort, the method has been kept deliberately straightforward.

ITIL Live’s self-assessment process is based on five levels of maturity, with clear guidance on the criteria to look for at each level of the ITIL V3 processes. Though the primary focus is on the ITIL processes, the assessment criteria also examines how well the roles, functions, support tools and infrastructure are supporting these processes.

The model consists of:

  • A guidebook - providing an explanation of the model and the marking system

  • The assessment criteria - describing five maturity levels for each process to enable you to

benchmark your processes

  • The model - in which you document your score and rationale for the score.

Created by David Wheeldon, one of the authors of Service Operation, this maturity model helps you establish the maturity of your ITIL V3 processes and assists in tracking progression from the first assessment through your implementation and improvement journey.

What content is planned for the Toolkit?

The list below is by no means exhaustive but provides you with an overview of what we are presently working on. To ensure you are alerted when new content is added sign up for our alert service at www.BestPracticeLive.com/Register

Common Implementation Obstacles and Difficulties – a page of frequently hit upon problems with solutions as to how these problems can be circumvented.

Real Working Examples of Essential Documentation - sample Service Level Agreements and other vital documents that are currently in use by other organisations.

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