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eLearning Zone - to help your department study for the Foundation and Intermediate ITIL V3 Examinations.

What is the Knowledge Base?

ITIL Live’s Knowledge Base offers broader reading material in the form of freely available news articles, white papers, case studies and other useful information.

We are very keen for the ITSM community to help us build up the Knowledge Base by submitting white papers, news articles, events listings and case studies. After vetting by the editor, pieces will appear as free content within the Knowledge Base carrying your organization’s logo where appropriate and links to your website. To find out more please contact the Best Practice Live Knowledge Base Editor at BPL@tso.co.uk

When did ITIL Live launch?

ITIL Live was launched on Monday 10 November 2008 at the itSMF UK Annual Conference.

Is ITIL Live part of TSO s OGC range?

The diagram below represents the OGC Official Portfolio and the wider complementary portfolio.

The Official Portfolio includes:

  • The OGC required products (shown in green). These are the OGC Core reference material and a

range of derived products published by TSO, the official publisher of ITIL.

  • The complementary material also comes from TSO, plus the Official Accreditor APMG and

includes web-based products such as White Papers and Case Studies.

  • The Wider Complementary Portfolio includes third party complementary products. These have

been quality reviewed to ensure compliance of the material with OGC’s brand principles.

OGC and its partners have introduced the Wider Complementary Portfolio scheme to encourage the development of innovative, high calibre products by third parties. This provides customers and users of Best Practice with a wide choice of easily identifiable, quality products, which have been quality reviewed to ensure compliance of the material with the brand principles. ITIL Live, from the Official Publisher of ITIL, forms part of this outer ring and is related to both the Core and Complementary material.

How can I get involved?

If you have any ideas for value add content, publications or want to become part of the Content Review Group please contact the Best Practice Live Commissioning Editor at BPLContent@tso.co.uk

There is also an opportunity to submit White Papers, news articles, events listings and case studies. These items would appear as part of the free content on the Knowledge Base available to all and would carry as appropriate the originator’s organization logo and link to their website.

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