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Shell Services International, Inc. Competitive Intelligence and Knowledge Management Convergence - page 20 / 35

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© Shell Services International Inc.

1. Competitor Intelligence KnowledgeHouse

Level Set Components – in which users can obtain a working knowledge regarding CI. Users are highly encouraged to have this basic knowledge before using other components of the system.

Research Components – every piece of information contained in modules in this row is originate from secondary research or published information.

Knowledge Management Components - those sections in which the Core Audience - in some form - shares its knowledge with other members of the core Audience.

Competitor Intelligence concerns itself with the current and proposed activities of competitors. Contains summaries on the Tier 1, Emerging, Regional and Niche competitors in the IT Services marketplace.

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