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Shell Services International, Inc. Competitive Intelligence and Knowledge Management Convergence - page 21 / 35

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© Shell Services International Inc.

A. CI KnowledgeHouse - Level Set Components

Knowledge Broker  

Acts as sort of a toolkit for using the CI KnowledgeHouse. Features include:

 CI Network (Who in SSI has worked for the competition)

 CI Yellow Pages (Who in SSI performs Competitive Intelligence Activities)

 Best Practices Process in CI

 Electronic Newsstand

 The Competitor Portal

 Links to SEC Edgar and Corporateinformation.com

 Code of Ethics

The Gloss

The Glossary contains the “everyday-speak” of the CI Analysts around the company.  Definitions profiled in this section include:

 Competitor Intelligence versus Business Intelligence

 Criteria for determining Competitor Tiers (Tier One, Emerging, Regional, Niche/Solutions)

 Yellow File

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