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Shell Services International, Inc. Competitive Intelligence and Knowledge Management Convergence - page 27 / 35

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© Shell Services International Inc.

CI KnowledgeHouse - Knowledge Management Components (Cont.)

Benchmarking  

examines benchmarking from several different perspectives. It features Benchmarking of competitor and industry information around four key areas:

 Pricing Points (mapped to G2R's IT Value Chain)

  Customer Satisfaction (Quality measures, Service Level Agreements)

  Human Resource Capabilities by specific technology area

  Macro Level Industry Measures (i.e. what the typical Oil/Gas IT department looks like based on expenditures)

3rd Party Research

details the vendors that provide specialty information on the IT Marketplace. Often, these analysts have access to the inside workings of SSI competitors or, in the case of companies such as TPI, may actually influence prospects in the decision-making process.   Analysts featured in this section include:

  IDC

  Gartner Group (includes Dataquest and G2R)

  Meta Group

  Forrester Group

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