© Shell Services International Inc.
CI KnowledgeHouse - Knowledge Management Components (Cont.)
examines benchmarking from several different perspectives. It features Benchmarking of competitor and industry information around four key areas:
Pricing Points (mapped to G2R's IT Value Chain)
Customer Satisfaction (Quality measures, Service Level Agreements)
Human Resource Capabilities by specific technology area
Macro Level Industry Measures (i.e. what the typical Oil/Gas IT department looks like based
details the vendors that provide specialty information on the IT Marketplace.