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Shell Services International, Inc. Competitive Intelligence and Knowledge Management Convergence - page 34 / 35

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© Shell Services International Inc.

Advices “to go”

Don’t look for an elegant plan.

Loads of work

Is it useful?

Critical success factors

Who are your top ten customers.

Do the “smart” thing, not the “right” thing.

Knowledge Management is an approach.

Gaining Trust.

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