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Knowledge Executors Claims Adjusters Customer Service Reps

  • transaction of information

  • reliance on “routines”

  • link “explicit” to “explicit”

knowledge

  • re-occuring tasks

  • bounded complexity of tasks

Knowledge Generators Product Engineers Strategists

  • transformation of information

  • reliance on creativity/imagination

  • change “tacit” into “explicit” knowledge

  • highly varied tasks

  • high complexity of tasks

Figure 3. Knowledge Workers: Some Critical dimensions. (Ware & Degoey, 1998)

Ware & Degoey do no pay attention to the creation of tacit knowledge. Both idealistic types of knowledge workers produce artifacts of explicit knowledge. The use of personnel and organizational tacit knowledge is limited. Types seem to be a little too “idealistic” and “unnatural”. The category does not do much in classifying or in description of knowledge worker.

There are also estimations about the cultural aspect in defining knowledge and knowledge work. Yau (2003) founds out that knowledge work is not culturally defined. However she still intuitively believes that it is.

2.3CONCLUSIONS Presented definitions provide a large range to knowledge work and knowledge worker. It is obvious that chosen definition has a huge influence on latter research. One major question is: what is important in the defining the knowledge worker? Are the characteristics of the input, process, outcome or all of them that essential in the definition of the knowledge work and worker?

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