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3 KNOWLEDGE WORK TASKS AND ACTIVITIES

The definition of knowledge work tasks and activities depends on the definitions of knowledge and knowledge work. There are not so many definitions about knowledge work tasks as there exist definitions about actual knowledge work.

3.1KNOWLEDGE WORK TASKS AND ACTIVITIES (DAVIES) Davies (2002) divides knowledge work tasks under three titles: 1) job-specific, 2) knowledge-

building and maintenance, and 3) work management. (Davies, 2002. 68)

Job-specific tasks.

Every knowledge worker has job-specific tasks that produce outputs of value to the organization. Examples are preparing a budget, analyzing results in terms of estimated and actual costs, planning and scheduling a project, eliciting and documenting system requirements, and writing applications software. (Davies, 2002. 68)

Knowledge-building and maintenance tasks.

Knowledge workers are valued for their knowledge and expertise, but this will decay over time. Therefore, knowledge workers need to engage in frequent knowledge building and knowledge maintenance. Examples of this second type of knowledge work tasks are scanning and reading professional literature, attending professional meetings, learning new systems and technologies, and building a network of colleagues. (Davies, 2002. 68)

Work management tasks.

When knowledge workers engage in tasks directed toward organizational objectives, they must usually plan the set of activities required to produce the desired outcomes. Examples of work management tasks are planning and scheduling work, allocating time and attention, and acquiring access to resources that enable effective work. A productive work environment requires setup, operation, maintenance, and protection of information infrastructure, files, and applications. (Davies, 2002. 68; Davies & Naumann 1997, 76)

Davies (2002) says: A knowledge worker's dominant activities in terms of time, energy, or intensity are knowledge work. Examples are systems analysts, programmers, accountants, managers, analysts, and lawyers. Work may be done individually, in groups, or in teams. Knowledge workers may engage in some clerical activities in performing knowledge work. Knowledge workers are expected to possess formal knowledge consisting of general principles, concepts, and procedures

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