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3.3SUMMARY Examined models about knowledge work tasks and activities are quite similar. Similarities between these two knowledge work activity models are illustrated in figure 6.

search

speak

analyze

speak

ask

write

synthesize

write

select

draw

link/relate

display

read

file

choose

send

listen

index

decide

broadcast

view

memorize

plan

teach

Communicating

  • present

  • persuade

  • motivate

Disseminate

Communicating

  • Present

  • Persuade

  • Motivate

  • Teach

Davies & Naumann

Acquire

Designing

Making Decisions

scan monitor search

model plan organize schedule author

formulate analyze choose

Acquire

Store

Interpret & Design

Scan Monitor Search Select

Author Organize File

Formulate &

model Analyze Synthesize Plan Choose Schedule Decide

Activities

Ware & Degoey

Acquire

Store

Interpret

Combination

Figure 6. Knowledge work activities.

4 KNOWLEDGE WORK PRODUCTIVITY

This chapter presents answers to the question: what is knowledge work productivity and how it can be measured? Perspectives to knowledge work productivity and possibilities to measure the productivity are presented.

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